Privacy Policy
MyChauffeur Chauffeur Service is committed to safeguarding your privacy and ensuring that the personal data you share with us is handled with care and in compliance with relevant regulations.
Introduction
At MyChauffeur Chauffeur Service, we have established a clear policy to govern the collection, usage, storage, and retrieval of user data across our website and mobile applications. We prioritize the protection of your personal data in accordance with the General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG), and other applicable legal requirements.
Data Collection Practices
We collect user data through various channels, including:
Website interactions
User registration and sign-ups
Mobile application usage
Website Data Collection
General Visitors
We do not collect personal information unless you voluntarily provide it through registration or other interactions. For improved user experience and analytics, we utilize Google Analytics, which processes non-personalized data based on cookies and anonymized IP addresses.
Cookies
Cookies enable websites to recognize returning users and customize the content for them. Google Analytics uses cookies to analyze website usage and store data on servers in the U.S., adhering to GDPR provisions. You can manage cookie settings or disable them through your browser, although this may impact website functionality. Learn more at https://tools.google.com/dlpage/gaoptout.
Data Post-Registration
Upon registration, we collect personal details such as name, email address, and phone number to facilitate communication and bookings. Payment data is also processed securely through PCI DSS-compliant providers like Stripe.
Third-Party Services
Stripe (Payment Services)
Securely processes payment details.
Adheres to GDPR guidelines for contractual performance (Article 6 (1)(b)).
Privacy Policy: https://stripe.com/privacy
Twilio (SMS Notifications)
Sends booking updates and chauffeur details.
Privacy Policy: https://www.twilio.com/legal/privacy
Google Maps
Enables map functionalities and enhances user experience.
Privacy Policy: https://policies.google.com/privacy
Mobile Application Data Collection
Installation and Permissions
When downloading our app, basic account information is transferred from the app store. We only process this data for installation purposes.
Usage Data
We collect device-specific data, including IP address, operating system details, and GPS location, to ensure functionality and efficiency. GPS data is anonymized and collected only with user consent, which can be managed in device settings.
Cookies
Our mobile app does not use cookies.
Data Retention and Deletion
Personal data is retained only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the purpose ceases or the legal retention period expires, data is securely deleted.
Policy Updates
We may update this privacy policy periodically. Any changes will be communicated via email or a prominent notice on our website and services.
For additional information or concerns, please contact our Data Protection Officer via support@mychauffeur.com.